The fine print
Refunds and Returns
What happens when something goes wrong with an order.
Effective date: October 17, 2026
This policy applies to purchases made at woodlandedibles.com: soil and plant tests, on-site service visits, products such as compost, and memberships and contributions.
Overview
• Lab work starts when your sample reaches us, so test fees cannot be refunded once analysis has begun.
• If something is our fault, or your sample cannot be tested, we will make it right with a re-test, replacement or refund.
• Contact us within 10 days of the problem so we can help.
Soil, plant and other lab tests
• An order cancelled before we receive your sample is refunded in full.
• If your sample arrives damaged, leaked, spoiled or too small to test, we will contact you. You may send a replacement sample for the same order, or ask for a refund.
• If you send a sample that is mislabeled or does not follow our sampling instructions, we may ask for a new sample. We cannot refund a test that has already been run.
• Test results describe the sample you sent. We cannot refund because the results were not what you hoped for.
On-site visits and services
• Cancel or reschedule at least 48 hours ahead for a full refund or a new date.
• Visits cancelled with less notice, or once we have arrived, may be charged in part or in full.
• If we cannot complete a booked visit, you may reschedule or receive a refund for the unused portion.
Compost, teas, extracts and other products
• Compost teas and extracts are living products and are time sensitive. Tell us within 10 days of delivery if there is a problem.
• If an item arrives damaged or is the wrong item, we will replace it or refund it.
• Because these are living, perishable products, we cannot accept returns once an item has been used.
Memberships and contributions
• Volunteer and Advocate memberships are free.
• Contributor and Sponsor payments go toward local community garden and park projects. Contributions are generally not refundable.
• Recurring contributions can be cancelled at any time and apply to future charges only. If you were charged in error, contact us.
How to ask for help
• Email in*****@*************es.com with your order number and what went wrong.
• For damage or a wrong item, include clear photos.
• We will reply with next steps. Please do not mail anything back until we ask you to.
Refunds
• Approved refunds go back to the original payment method.
• Allow 5 to 10 business days for the refund to appear, depending on your bank.
• Original shipping charges are not refunded unless the problem was our error.
Chargebacks and payment disputes
Please contact us first. Most problems are solved quickly under this policy. If you start a chargeback, we will submit our records, including your order confirmation and this policy, and your account may be put on hold while the dispute is open.
Contact
Returns and support: in*****@*************es.com. Please put your order number in the subject line.